Refunds Policy

Thank you for shopping with Releaf Products Ltd. We strive to ensure your satisfaction with our products. However, if you are not fully satisfied with your purchase, we are here to help. Please read our refunds policy below.

1. Returns

You have 30 days from the date of delivery to return an item for a refund or exchange. To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase (e.g., receipt or order confirmation) must be provided.

Note: Sale or discounted items are not eligible for refunds unless they are defective or damaged upon receipt.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will process the refund to your original payment method within 7-10 business days.

Shipping Costs: Refunds will not include any shipping fees paid during the original purchase. You will also be responsible for covering the cost of return shipping unless the item is defective or damaged.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@releafeco.com to arrange an exchange.

4. Non-Returnable Items

Certain types of items cannot be returned, including:

• Gift cards
• Health and personal care items (if used or unsealed)
• Customized or personalized items

5. How to Initiate a Return

To start a return, contact us at info@releafeco.com with the following details:

• Your name and contact information
• Order number
• Details of the item you wish to return
• Reason for the return

Once your return is approved, we will provide you with a return shipping address.

6. Contact Us

If you have any questions or concerns about this Refunds Policy, please contact us at:

Email: info@releafeco.com